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Section 1 of 6
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Where should we send your scorecard?

The model puts a 5-attorney firm at about USD 540,000 a year in lost hours. Yours could be higher or lower.

In 5 minutes, you will see your firm's Operations Score, the dollar cost by category, and what to fix first.

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Section 1 of 5: Your Firm

Tell us about your firm

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Section 2 of 5: Intake Efficiency

How does your firm handle new inquiries?

The faster a firm answers a new inquiry, the more of those inquiries become clients. Most firms have never measured their actual response time.

How many new client inquiries does your firm receive per week?

What is your average response time to a new inquiry?

How do you qualify incoming inquiries?

How many staff can handle intake without your involvement?

Please answer all questions in this section.
Section 3 of 5: Communication Efficiency

How does your firm handle client communication?

An estimate: every "any updates?" call costs staff time and breaks someone's concentration. Firms that send updates before clients ask get most of that time back.

Halfway there. Your answers so far are already revealing patterns most firms never measure.

How many "What's my case status?" calls does your firm get per week?

How do clients currently get case updates?

How many hours per week does your team spend on status inquiries?

If you left for 7 days with no notice, what breaks first?

Please answer all questions in this section.
Section 4 of 5: Document Efficiency

How does your firm handle document work?

An estimate: templates that fill themselves from case data cut most of the time out of routine documents. Every document your team creates from scratch is time that could have been billed.

How long does it take to prepare your most common document package?

How are documents typically created?

Please answer all questions in this section.
Section 5 of 5: One Last Thing

What is your biggest operational frustration right now?

This is optional. Your scorecard calculates from the questions above.

Calculating your scores...

0
/100

Calculating...

Your Operations Score

Benchmarks are Modernus estimates, not a measured client dataset.

☎
Intake Efficiency
0/33
Avg: 12 · Top: 25
$0/year
💬
Communication
0/34
Avg: 14 · Top: 27
$0/year
📄
Documents
0/33
Avg: 11 · Top: 26
$0/year

Estimated annual waste per category is modelled: hours per week x hourly rate x 48 weeks, scaled by your category score and firm size. Not a measurement. The X-Ray measures yours.

Modelled Annual Waste
$0 a year.
Modelled from your scorecard against a firm your size.

Here is why this happens.

Nobody looks at the whole system. So nothing gets measured. So the losses compound in places no one is watching, and every fix you have tried has been a guess at one part rather than a read on the whole.

Your Biggest Opportunity
Recovery Potential
$0/year

Firms that fix this don't just stop losing money. They win back the clients who were about to walk.

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